C1X: Customer of One Experience by Earl Wasserman

In the C1X Customer of One Experience journey, employees and their teams will learn how to delight customers at every touch point from introduction to order fulfillment and beyond. The C1X Exeprience Journey introduces them to 7 principles key to delivering a “customer of one” experience, a process for identifying company touchpoints, building customer trust, and going the extra mile with their team.

Inside the C1X Experience Journey

Delighted customers are a powerful competitive advantage, and extraordinary customer experience sells more everything. In this journey, employees will learn how to make each of your customers feel like your only customer! Take a look at how this works from the resources below.

Click below to watch the “Build Sticky Relationships” video

Click below to watch the 7 Principles video

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Click below to watch the 7 Principles video

About Earl

Earl Wasserman headshot
I’ve always been customer-obsessed. I’ve owned businesses much of my career and I understand that it is hard to think about customer experience in some business environments. It’s a different mindset! With 50 years of business experience, I’ve spent a lot of time with the same kind of global and national brands you deal with every day selling direct to them just like you. I have a keen understanding of what your customers value most when choosing a business partner.

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